Terms & conditions

Terms and Conditions (Reviewed January 2024)

 

The English Tutor reserves the right to change these terms and conditions at any time.

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By continuing to use services provided by The English Tutor you are agreeing to comply with and be bound by the following terms and conditions.

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Your decision to continue to visit and make use of this site, and book tuition services, after such changes have been made validates your acceptance of the new Terms and Conditions. We ask that you check this agreement for such changes on a regular basis. If you do not agree to these terms please cease using The English Tutor's services immediately. 

Please note The English Tutor cannot be held responsible for grades which do not meet the student’s or parents'/guardians' expectation.

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Please be aware that I am unable to tutor for longer than our agreed time as this has a knock-on effect to my other students and schedule. If a pupil arrives later than their allocated time, the session will still run from the agreed times and the usual charge will apply. However, I will only wait for ten minutes for your arrival before cancelling and counting it as a charged session.  

This tutoring agreement may be terminated at any time by any party, but if it is the client, they must give at least two weeks’ notice. If we must end the tutoring relationship for some reason, we will do our very best to give sufficient notice and provide referrals if requested. 

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If you have block paid and terminate the tutoring agreement I will refund any unused lessons providing 48 hours’ notice is given before the next scheduled tuition lesson. If you terminate the agreement with a tuition lesson in less than 48 hours we are unable to give a full refund for that lesson.

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If you have block paid and The English Tutor terminates the tutoring agreement, then we will issue a refund for any unused tuition lessons.

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Cancellation:
If you need to cancel a session, then please contact us by email 48 hours ahead of the session at kirstienglishtutor@gmail.com

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Of course, we understand that children do get poorly and that circumstances can change suddenly. Please email us to discuss this further as we can always rearrange a one off session or offer an online session instead.

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If a student fails to arrive for a session without prior notification, and the tutor has arrived, then the full amount will be payable.

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Tuition arrangements

The Parent/Guardian is responsible for ensuring that a member of the household over 18 is within sight or sound of where the tuition is taking place, with this preferably being the Parent/Guardian.

Work will then be photographed (without your child in) or screenshot and placed into a Google Drive which will be sent to you via email so you are able to view what your child has been doing in each session.

Students will need a quiet location to work in and the Parent/Guardian must be within sight or sound. Online sessions will be delivered using Zoom so this app must be downloaded ahead of the session. There will be no need to pay for a subscription to this as this service is free. It is also a requirement that this is done prior to the session and that the student has a level of familiarisation of how the app works (can turn on the sound and camera and access the chat function where links and resources will be shared). Please also ensure that the device that the tutoring is being delivered on is fully charged or attached to a mains plug if using a PC. 

Sessions must remain uninterrupted unless there is an urgent or emergency reason.

The tutor has an enhanced DBS certificate on the update service and in date safeguarding and PREVENT training certificates which are available upon request. Our safeguarding policy is also available upon request.

Engagement and behaviour

We will approach tuition with patience and empathy and we ask that students do the same. Abuse of any description towards the tutor will not be tolerated. For safeguarding reasons, I ask that students keep their cameras on during the lessons; all sessions are recorded and deleted within 24 hours of the session taking place. If students behave in any way deemed offensive or abusive, the tutoring session will be terminated with immediate effect and without refund.

GDPR

We have a GDPR policy available on request which we will adhere to at all times.